Your Privacy and Our Promise


CityScribe Transcription Services has a legal and ethical responsibility to safeguard the privacy of all patients and protect the confidentiality of their health information. We understand that such information must be maintained in the strictest confidence.

We respect the sensitive nature of our work and adhere strictly to client privacy standards and comply with HIPAA, the Health Insurance Portability and Accountability Act of 1996, for the privacy of all patient records. Our server is SSL-encrypted, providing a secure connection and ensuring online transactions for credit card details, passwords, and personal information.

“We aim to exceed customer expectation from start to finish with one goal – to build trust for the long term.”

As a part of our policy, each transcriptionist is required to sign a Confidentiality Agreement prior to working for CityScribe. You can be assured that the materials going through our system are highly secure and are never divulged to anyone. Once a transcript has been completed and submitted, it is completely deleted from the transcriptionist’s computer. This is a legally bound agreement between CityScribe Transcription Services and each individual transcriptionist.

Should you have any other questions regarding our privacy policy or find the need to ensure your privacy above and beyond this policy, please contact us at (250) 509-0675.


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